Refund policy

Thank you for shopping at Lumeera. We take great pride in the quality and craftsmanship of our products. Each item is carefully inspected and securely packaged to ensure it reaches you in perfect condition.

Return Policy

At Lumeera, all sales are final. Given our commitment to quality and the meticulous checks we perform before dispatch, we do not offer returns. We encourage our customers to review their orders and ensure that all specifications meet their needs before finalizing their purchase.

Shipping Delays & Refund Policy:

Lumeera shall not be held liable for any delay, loss, or non-delivery of shipments caused by third-party courier or logistics service providers. In the event of such incidents, any approved refund will be processed only in the form of store credit, which can be used for future purchases. No cash or bank refunds shall be entertained under these circumstances.

Damaged or Defective Items

While we strive to ensure every product is in perfect condition, should you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. It is mandatory to provide a continuous video from the point of unboxing to the display of the received items to support your claim. This video documentation must clearly show the unpackaging process and any defects on the items. Please send your video, along with a detailed description of the issue, to contactlumeera@gmail.com. We will assess the issue on a case-by-case basis, and if the damage is deemed to have originated from our processes, we will facilitate the replacement of the item. Please note, that we do not offer return pickups; the buyer is responsible for shipping the product back to us at their own expense.

Cancellation Policy

At Lumeera, once an order is placed, we do not entertain cancellations from the buyer's side under any circumstances. This ensures that our processing and delivery timelines are efficient and reliable. However, Lumeera reserves the right to cancel any order due to unforeseen circumstances. In the event that we must cancel an order, we will notify you as soon as possible and initiate a full refund immediately.

Prepaid Orders

Once a prepaid order has been dispatched, the customer is required to accept the delivery. If the customer refuses to accept the order, denies delivery, or the order is returned due to customer refusal after dispatch, it will be treated as a customer-initiated cancellation after dispatch.

In such cases, the prepaid amount paid by the customer will not be eligible for refund and will be adjusted against forward shipping charges, return-to-origin charges, packaging, handling, payment gateway fees and other processing costs incurred by us. No refund will be issued for refused, unaccepted or customer-rejected prepaid orders.

Partial-Prepaid Orders

For partial-prepaid orders, the customer is required to pay the remaining balance amount at the time of delivery and accept the order. If the customer refuses to pay the remaining amount, denies taking delivery, or refuses to accept the order after dispatch, it will be treated as a customer-initiated cancellation after dispatch.

In such cases, the advance/partial-prepaid amount paid by the customer shall be forfeited and will not be eligible for refund. The forfeited amount will be adjusted against forward shipping charges, return-to-origin charges, packaging, handling, payment gateway fees and other processing costs incurred by us. No refund will be issued for such refused, unaccepted or unpaid partial-prepaid orders.

Contact Us

If you have any questions or concerns about a product or this Return and Refund Policy, please contact our customer service team at contactlumeera@gmail.com.

Policy Changes

Lumeera reserves the right to amend this return and refund policy at any time. Changes will be effective immediately upon posting on our website. Please check back periodically for updates.

Acknowledgment

By purchasing from Lumeera, you acknowledge and agree to our Return & Refund Policy.