Shipping policy
Introduction
At Lumeera, we are committed to delivering our products efficiently and securely to our customers. This Shipping & Delivery Policy provides information on our shipping procedures for both domestic and international orders.
Domestic Shipping
Processing Time:
All orders are processed within 5–6 business days. Processing time includes order checking, quality check, packing, and handing over the order to the courier partner/post office. Shipping time starts only after the order has been dispatched from our end.
Shipping Options:
We offer the following domestic shipping options at checkout:
-
Free Standard Shipping
This is our regular shipping option and is available as per the terms shown at checkout. -
Standard Plus Shipping – ₹300
This is a paid shipping option that may offer better serviceability or improved delivery handling depending on the delivery location and courier availability. -
Express Shipping – ₹500
This is a priority shipping option for customers who want faster delivery handling. However, express shipping does not mean guaranteed delivery on a fixed date, as final delivery depends on courier operations and location serviceability.
Estimated Delivery Timeline:
Estimated delivery dates shown at checkout or on the tracking page are indicative and based on courier partner estimates. These timelines are not fixed or guaranteed. Actual delivery may vary depending on the delivery location, courier partner, pincode serviceability, weather conditions, operational delays, and other factors beyond our control.
Delivery Delays & Time-Bound Orders:
Deliveries may be delayed due to unforeseen circumstances including, but not limited to, monsoon season, heavy rainfall, natural calamities, strikes, public holidays, courier delays, high order volume, address issues, customer unavailability, rural/remote area serviceability, restricted delivery zones, or any other situation beyond Lumeera’s control.
If you are ordering for a time-bound event or occasion, we recommend choosing the fastest available shipping option at checkout and placing the order well in advance. However, Lumeera shall not be liable for any delay caused by courier partners, weather conditions, remote location delivery, natural calamities, or other unforeseen circumstances after dispatch.
Remote, Rural & Non-Serviceable Areas:
For certain rural, remote, or low-serviceability pincodes, delivery may take longer than the estimated timeline. In some cases, courier partners may attempt delivery through alternate routes, local courier networks, or post office services, which may increase the delivery time. If a location becomes temporarily non-serviceable after dispatch, the delivery may be delayed or the order may be returned to us as per courier policy.
Shipping Charges:
Shipping charges for domestic orders are calculated and displayed at checkout based on the selected shipping option and delivery location. Once an order has been dispatched, shipping charges are non-refundable, including in cases of customer refusal, non-acceptance of delivery, incorrect address, customer unavailability, or return-to-origin due to reasons not attributable to Lumeera.
International Shipping
Availability: We offer shipping to various international locations. If you are interested in placing an order from outside India, please contact us directly at contactlumeera@gmail.com to verify if shipping is available to your country and to discuss shipping costs and delivery times.
Processing and Delivery: International orders may take longer to process and deliver. The delivery timeframe will depend on the destination country and local customs processes.
Customs, Duties, and Taxes: All applicable customs, duties, taxes, and fees are the responsibility of the customer. Lumeera is not responsible for any fees imposed during or after shipping as determined by your local customs, taxes, or other regulatory agencies.
General Information
Shipping Restrictions: Certain products may have shipping restrictions imposed by law or carrier policies, which may affect our ability to deliver to some locations.
Tracking Your Order: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Contact Information: For any queries regarding your order's shipping and delivery, please email us at contactlumeera@gmail.com.
Policy Changes
Lumeera reserves the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
Acknowledgment
By placing an order at Lumeera, you agree to the terms set forth in this Shipping & Delivery Policy.
